FAQ

I want to make a purchase. How do I do it?

Its really easy! Just follow these steps.

Step 1: In the product page, select the desired quantity and add it to your shopping cart by clicking “ADD TO CART”.
Step 2: When you are ready to checkout, click on the shopping cart icon on the top right corner. This will display all items in the cart.
Step 3: Click “VIEW CART” and check that all products and quatities are right. You may still edit the quantity or remove items here.
Step 4: Once done with Step 2 and 3, click “CHECKOUT WITH PAYPAL”.
Step 5: Select your country and click “CONTINUE”
Step 6: Choose a delivery option and click “CONTINUE”
Step 7: You’re almost done! Click “CHECKOUT WITH PAYPAL”
Step 8: Choose between “Pay with my PayPal account” or “Pay with my credit or debit card”. Key in your credit/debit card details and click “PAY” at the bottom of the page.
Step 9: Upon completion of order, you would receive an email confirmation from PayPal including your purchase details and shipping information.

“Checkout with PayPal”? What if I dont have a PayPal Account?

– You do not need to have a PayPal account to make payments! “Checkout with PayPal” allows us to accept credit card payment easily. If you just click on the checkout button, it will bring you to a credit card payment page where you can charge your credit card for your purchase.

Delivery Methods and Timing

– We will ship out your parcel within 3 working days from the date the order was placed.
– Local shipping : 3 to 5 working days.
– International shipping: 7 to 14 working days, depends on country of destination.
– Please be aware that we are at the mercy of our shipping partners and there can be unforeseen delays in customs or with the delivery.
– If you have any other request for the shipping options, please feel free to contact us.

Return Policy

– Thanks for shopping at www.feigiap.com
– We’ll be glad to assist you through any purchasing error or our items presented with a purchasing receipt.
– Only damaged products can be return and exchanged for a brand new one.
– Please read the following for more information.

Exchange of damaged goods

– We give our utmost attention to our products and their packaging to ensure the product arrives safely to you. Shall there be any damage found on the product upon arrival, you have 3 days to report to us from the date you received it.
– To be eligible for an exchange:
– Your item must be unused and in the same condition that you receive it.
– Your item must be in the original packaging.
– Your item needs to have the receipt or proof of purchase.

Damages

– A product will only be deemed as damaged if it is up to the extent that it is unusable for the buyer. Please provide photos of proof for our inspection

Refunds

– No refund provided. All sales are final. You can only exchange your damaged items.

Contact

– Email us at admin@feigiap.com

Privacy Policy

– Enjoy a secure online shopping experience knowing that your information are in safe hands
– What do we do with your information?
– When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, billing information and telephone number in order to promptly and securely process your order as well as contact you if necessary.
– Be assured that your information will not be revealed to any third party.

Security

– To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

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